An Update from Our General Manager
An Update from Our General Manager
Dear BriarPatch Owners and Shoppers,
We continue to take steps to create a safe environment for our shoppers and employees. This week we put the following additional measures into action:
o Limited the number of shoppers inside the store to 50. Lines outside are intermittent – usually during high traffic times such as lunch. Wait times are usually five minutes or less – sometimes as little as one minute!
o Product limits on certain items of which we receive limited stock in our wellness and meat departments
o We are sanitizing register belts and pin pads between each transaction
o We are now asking shoppers to bag their own groceries in the interest of maintaining adequate proximity from the cashier and to avoid the additional handling of your groceries. Cashiers are still more than happy to assist those with limited mobility
o We have taped “x”s on the floor in the store and on the patio to indicate six foot intervals and added separation lines for where to stand at the register, meat and fish counter and the deli.
o We will be eliminating our bulk herb jars and bulk “scoop” bins by Monday, March 30 and stocking only in the “gravity” bins with the pull handles to avoid potential contact with the product. We’ll offer some of our more popular bulk items prepackaged for shoppers.
o We hope to have curbside pickup available sometime next week. We are also working hard to have our burritos and sandwiches available for delivery soon. Please stay tuned.
Additionally, this week, the Co-op donated 2,501 pounds of fresh produce to Interfaith Food Ministry, in partnership with our friends at Earl’s Organic Produce. Look for more weekly spotlights honoring those heroes in our community working on the front lines of COVID-19 pandemic here.
We deeply appreciate all of the trust, support and cooperation we have received from you, our shoppers and owners. Your confidence in us lifts our spirits, and gives us strength to help you through this challenging time. Our solidarity as a community shines brightly now, and we are grateful for this connection – from a safe six feet away, of course!
Things we are doing:
- We are sanitizing all carts and baskets before and after each individual use.
- Lines outside are intermittent – usually during high traffic times such as lunch.
- Wait times are usually five minutes or less – sometimes as little as one minute!
- Tape on the floor in the store and on the patio indicates six foot separation – lines for where to stand at register, meat and fish counter and deli.
- We have two hand washing stations located in the front of the store. Sanitizing wipes are also available.
- Each register has its own dedicated sanitizing spray and cashiers regularly spray belts, wipe down phones, etc.
Thank you for your cooperation. We appreciate all the kindness, patience and love you have shown us during this challenging time!
3/25/2020 Did you know you can order from the BriarPatch deli while you stand outside in line? If we can, we’ll come out and take your order OR call 530-272-5333 – option 4 ! Check out our full deli menu here!
We have also clearly marked the floor with tape to help shoppers maintain safe six feet distance while in checkout lines.
Thank you for your cooperation! ❤️🥦🥕
Thank you for your continued support and appreciation of your co-op during this difficult time. We are continuing to work daily to adjust to operating our store during a pandemic. I am extremely proud of our hard working staff and how they have stepped up to serve our community in our time of need
Effective immediately, we have instituted “hero pay” of $1 per hour for hourly staff and $2 for front end staff to recognize the important role they’ve played during these difficult times.
Clearly, we are all facing a new reality at least for the near term. We are working hard to be of service to our community while balancing the health and well being of our staff. The rapid expansion of the virus is making it difficult to do so. We want to be a source for nourishment, support, calm and inspiration in the face of uncertainty and we hope that is what you are experiencing when you come to BriarPatch.
If you have been in the store this week, you have certainly noticed the challenges we are facing in keeping the shelves stocked. We are working closely with all of our partners along the supply chain and are confident that there is sufficient level of product available to meet the needs of consumers over the next few months. It is the distribution system that is not prepared for the extreme demand that stores are experiencing at the moment. Please make sure to buy only what you need to get by. This will ensure that there is enough for everyone, which is the heart of cooperation. We’ve also designated Senior Shopping Hours between 7-9am daily. We ask that you allow our older and immunocompromised community members the time and space they need to do their shopping as safely as possible.
We have made a number of operational changes in the last few weeks. Additionally I want to share some more changes we are implementing immediately:
AT THE CHECKOUT
· We are happy to continue bagging your groceries in our brown paper bags. If you would like to bring in your own reusable bags, we ask that you bag your own groceries. If you are unable to do so, we will still be happy to assist you.
· We will continue to accept cash but encourage you to either buy a Co-op gift card, which you can refill, or use a credit card for your purchases. The more we can limit contact with each other, the better!
IN THE AISLES
· Look for changes in our bulk department as we reduce the use of “scoop” bins in favor of the gravity fill bins.
· Based on our supply, we may implement quantity restrictions on certain high-volume items.
SPECIAL ORDERS, RETURNS & HOLD
· We are working to implement limited online ordering with curbside pickup. Please stay tuned as we develop this.
· We are also no longer accepting returns on product purchased on or after Friday March 13th.
It is critical that we remain calm and cooperative. Your co-op Board of Directors and staff are here to support you. Each of us is ready to bring forth the highest good possible. I am sure that we will come out of this challenge better than we went into it. Please reach out with your concerns and your ideas. We are truly stronger together.
3/20/2020 Resources from 211 Connecting Point
We care about you!
Practice social distancing. Try to stay six feet away from those who aren’t your immediate family and staff while shopping. 🧍 🧍
Only touch product you plan on buying. Keep others as safe as possible when you shop. 🛍️
3/17/20 Dining room is currently closed.
3/17/20 Please practice “social distancing” while shopping.
Over 65? We have designated 7 to 9am Early Bird Hours for our Senior Shoppers. Of course, if someone else can do your shopping for you, that is even better!
For those who want to avoid the crowds, we suggest shopping during the Night Owl hours 8 to 10pm
Are you a BriarPatch Owner? Text PATCHOWNERINFO to 31996 to sign up to receive important Co-op text alerts and information.
A Message about COVID-19 from Our General Manager
Dear BriarPatch Owners and Shoppers,
At BriarPatch your safety and well-being is our top priority. You have come to us in recent days to stock your pantry, replenish cleaning supplies and prepare alongside others in the community. As a grocery store, our co-op is in the unique position of offering essential services while also doing all we can to minimize risk to our employees, owners and shoppers.
Each time you shop at the Co-op, you place your trust in our standards at every level. As a community-owned business, we have a heightened commitment to ensure that our co-op is ready to meet your needs during this challenging time. We want to share the things we are doing to best serve you, care for our staff and provide support to our community.
What We’re Doing:
· Our Co-op prides itself on its cleanliness and food safety standards. Following guidance from the CDC and other agencies, we have implemented even more rigorous cleaning practices throughout our store. We continue our rigorous cleaning and disinfecting at high touch areas such as powering-washing carts, registers, credit card keypads, bulk bins, our kitchen, prep and break rooms, café, Community Room and patio.
· BriarPatch has a generous paid time off policy and has asked any staff exhibiting symptoms of respiratory illness or fever to stay home and notify their physician. We will work with employees on a case-by-case basis to ensure that they have the support they need.
· With the increased demand nationwide for sanitizers and sanitized wipes, we have been having difficulty obtaining them for our store. We are working hard to source these necessities from a wide variety of suppliers.
· We are working closely with our suppliers to ensure we have the products that you need. We are paying particular attention to supporting our local producers and keeping our local products available.
· We are reinforcing proper handwashing techniques with all employees through multiple channels – reminding them verbally and through additional signage.
· In our Deli, our food safety standards remain at a high level. All team members have completed food safety training and wear gloves and hats while serving shoppers. We have suspended our hot bar and salad bar until March 31. We will increase grab & go items, including limited hot entrees (menu TBD) from behind the counter and all bakery items will be individually wrapped.
· We have suspended free fruit for kids, removed all testers from our health & beauty department, stopped accepting personal cups at our coffee bar and discontinued paper comment cards in favor of online feedback.
· We are cancelling, postponing or moving events to online channels to minimize risk.
·We anticipate that guidance from governmental agencies will change rapidly over the coming days and weeks. We will continue to closely monitor the situation and adjust our operations to prioritize the health and safety of you and our employees. We will keep you apprised of updates through email, text, social media and our website.
We believe that acting with an abundance of caution is in alignment with our values to prioritize the best interest of our owners, shoppers and employees whom we love and serve.
We are following the developments closely and as we receive new information from public health officials and organizations, we will adjust quickly in order to protect our community. Our thoughts are with everyone around the world who has been impacted by COVID-19. We urge our owners and shoppers to learn more about protecting themselves at the California Department of Public Health and CDC website. We appreciate your kindness and cooperation as we work together to keep our community safe.