11/30/2020Dear BriarPatch Community,
- Wear a mask at all times in public.
- Wear your mask across your nose, mouth and chin.
- Keep at least 6 feet distance between yourself and others when in public.
- Wash your hands well and often with soap and water for at least 20 seconds.
- Keep holiday celebrations and other gatherings to those within your “bubble”.
- Monitor yourself for symptoms. If you present symptoms or have concerns about being exposed, you should seek testing. The Nevada County Health and Human Services webpage is a good resource.
Statement from the BriarPatch Board of DirectorsThe BriarPatch Board of Directors stands in full support of the June 18 policy put in place by Co-op management that follows the Governor’s statewide mandate requiring face coverings at all times while in high risk situations. Our role as a board is to ensure that the Co-op’s operations are in alignment with our Ends Policies. We do this by empowering management to make operational decisions that keep the Co-op’s assets, shoppers and its community safe. The Board takes the shopper experience very seriously. On an annual basis, the General Manager must demonstrate to the Board that they have provided a safe environment to Co-op shoppers and employees. We feel that the Co-op’s June 18 policy is helping to provide a safer shopping experience and we have received an overwhelming amount of feedback via emails and phone calls to the Board and management and through social media to that end. We appreciate your support as we navigate the new landscape.
BRIARPATCH CO-OP ENDS POLICIESBriarPatch Co-op exists so that owners, customers, and other members of our community have:
- A successful and vibrant cooperatively-owned business that acts as a leader among local businesses and food co-ops nationally, and contributes to environmental stewardship through its business practices.
- Access to high quality, healthy products, especially local and organic food.
- A community center where people experience a sense of connectedness, ownership and fellowship.
- A stronger local food system.
- A major employer that provides a healthy, fair, and considerate workplace for employees.
- Access to education about food and consumer issues that encourages customers to make healthier food choices.
An Update From Our General Manager
For the protection of our at risk community members, we will also be enacting the following additional measures at the Co-op as of June 1:
- Children under five years old are not required to wear masks.
- During all business hours, we continue to encourage all shoppers to wear masks or face coverings while shopping in the store. For those who do not have one, we will offer them at the front door.
- We request that shoppers keep interactions with staff and other shoppers to a minimum and maintain adequate social distancing.
Thank you for the continued care and concern that you have expressed for our employees and our owner-shoppers over the last few months. Maintaining a safe, welcoming shopping environment during this time has both stretched and galvanized our team and we appreciate the trust you have placed in us as we continue to adapt in the era of COVID-19. We do not take any decisions regarding changes to business operations related to the pandemic lightly and make them only after careful consideration to the welfare and best interests of the BriarPatch community. We will continue to stay tuned into the guidelines and recommendations by the CDC and other medical advisory agencies.
Thank you for your support.
An Update from Our General Manager
- We've added plexiglass shields to the registers for added protection of cashiers and shoppers.
- Our bulk department looks very different now and will undergo a more complete transformation over the next few months. Our top selling bulk herbs are now available in one-pound bags and many items are prebagged.
- We have put out additional, brightly colored floor vinyls down to indicate social distancing protocols and will be getting more soon.
- On Monday, we will start our curbside pickup! There will be limited pick-up slots available, and for the time being, we are limiting this service to seniors and the immunocompromised. Stay tuned for an email in your inbox (you can subscribe to our enewsletter on our website) when we roll it out.
- Some important additional information:
- We are now seeing the supply chain begin to normalize. While there are still some out of stocks in our daily deliveries, they are becoming less frequent. To that end, we ask that shoppers buy enough groceries for a week at a time and be thoughtful of their neighbors when purchasing multiple quantities of highly desired items.
- The Deli is now closing at 8pm. I encourage you to enjoy selections from our grab & go and “heat and eat” entrees, sides and salads or a burrito and burger for a quick meal. Check out our menus online and then call ahead to place an order for grill, smoothie or breakfast items: 272-5333 x4. Look for even more changes coming soon.
- Since we’re now limiting the number of shoppers inside the store to 50 at a time, please allow yourself extra time during busier times of the day, like lunch and “rush hour”, when you may have to stand in line for a few extra minutes.
- Inspect produce with your eyes, not your hands. Have a question? Our knowledgeable produce staff is here to help.
- We are all craving a little interaction with our neighbors right now, and the Co-op is our usual go-to place to do that. But please reserve socializing to Zoomtinis and Zoom-Quizzo Night. A quick hello or air guitar riff and back to shopping is the safest practice right now.
- And if you are at all feeling unwell, please stay home and ask a friend or neighbor to do your shopping for you.
An Update from Our General ManagerDear BriarPatch Owners and Shoppers,
- Limited the number of shoppers inside the store to 50. Lines outside are intermittent – usually during high traffic times such as lunch. Wait times are usually five minutes or less – sometimes as little as one minute!
- Product limits on certain items of which we receive limited stock in our wellness and meat departments
- We are sanitizing register belts and pin pads between each transaction
- We are now asking shoppers to bag their own groceries in the interest of maintaining adequate proximity from the cashier and to avoid the additional handling of your groceries. Cashiers are still more than happy to assist those with limited mobility
- We have taped “x”s on the floor in the store and on the patio to indicate six foot intervals and added separation lines for where to stand at the register, meat and fish counter and the deli.
- We will be eliminating our bulk herb jars and bulk “scoop” bins by Monday, March 30 and stocking only in the “gravity” bins with the pull handles to avoid potential contact with the product. We’ll offer some of our more popular bulk items prepackaged for shoppers.
- We hope to have curbside pickup available sometime next week. We are also working hard to have our burritos and sandwiches available for delivery soon. Please stay tuned.
- We are sanitizing all carts and baskets before and after each individual use.
- Lines outside are intermittent – usually during high traffic times such as lunch.
- Wait times are usually five minutes or less – sometimes as little as one minute!
- Tape on the floor in the store and on the patio indicates six foot separation – lines for where to stand at register, meat and fish counter and deli.
- We have two hand washing stations located in the front of the store. Sanitizing wipes are also available.
- Each register has its own dedicated sanitizing spray and cashiers regularly spray belts, wipe down phones, etc.
3/25/2020Did you know you can order from the BriarPatch deli while you stand outside in line? If we can, we'll come out and take your order OR call 530-272-5333 – option 4 !Check out our full deli menu here!
3/24/2020As per county guidelines, we are now limiting the number of shoppers in the store to 50 at one time. We have also clearly marked the floor with tape to help shoppers maintain safe six feet distance while in checkout lines. Thank you for your cooperation!
An Update (and Thank You) from Our General Manager
Effective immediately, we have instituted “hero pay” of $1 per hour for hourly staff and $2 for front end staff to recognize the important role they've played during these difficult times.
Clearly, we are all facing a new reality at least for the near term. We are working hard to be of service to our community while balancing the health and well being of our staff. The rapid expansion of the virus is making it difficult to do so. We want to be a source for nourishment, support, calm and inspiration in the face of uncertainty and we hope that is what you are experiencing when you come to BriarPatch.
If you have been in the store this week, you have certainly noticed the challenges we are facing in keeping the shelves stocked. We are working closely with all of our partners along the supply chain and are confident that there is sufficient level of product available to meet the needs of consumers over the next few months. It is the distribution system that is not prepared for the extreme demand that stores are experiencing at the moment. Please make sure to buy only what you need to get by. This will ensure that there is enough for everyone, which is the heart of cooperation. We've also designated Senior Shopping Hours between 7-9am daily. We ask that you allow our older and immunocompromised community members the time and space they need to do their shopping as safely as possible. We have made a number of operational changes in the last few weeks. Additionally I want to share some more changes we are implementing immediately:
AT THE CHECKOUT
· We are happy to continue bagging your groceries in our brown paper bags. If you would like to bring in your own reusable bags, we ask that you bag your own groceries. If you are unable to do so, we will still be happy to assist you.
· We will continue to accept cash but encourage you to either buy a Co-op gift card, which you can refill, or use a credit card for your purchases. The more we can limit contact with each other, the better! IN THE AISLES
· Look for changes in our bulk department as we reduce the use of “scoop” bins in favor of the gravity fill bins.
· Based on our supply, we may implement quantity restrictions on certain high-volume items.
SPECIAL ORDERS, RETURNS & HOLD · We are working to implement limited online ordering with curbside pickup. Please stay tuned as we develop this.
· We are also no longer accepting returns on product purchased on or after Friday March 13th.
It is critical that we remain calm and cooperative. Your co-op Board of Directors and staff are here to support you. Each of us is ready to bring forth the highest good possible. I am sure that we will come out of this challenge better than we went into it. Please reach out with your concerns and your ideas. We are truly stronger together.